REFUND POLICY

In accordance with global retail industry standards, and for the safety of our consumers, we are unable to accept returns or exchanges of products that appear to be opened, tried, or used.

Exchanges (if applicable)
We only replace items if they are defective or damaged. You need to exchange it for the same item, send us an email at contactus@isakfragrances.com within 3 days of receiving the product. Exchange is possible only after verification from our end.

Shipping
To return your defective product, you should mail your product to: A1/J, Lucknow-24 Uttar Pradesh IN.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

The Policy envisages the terms and conditions under which: 

(a) You are permitted to return goods purchased by you, subject to a valid reason;

(b) a refund may be obtained for goods purchased by you, subject to certain conditions

(c) you may cancel orders for goods purchased by you within a stipulated period of time”

It is important to note while the Company makes best efforts to ensure that returns, refunds and cancellations are available to the users of the Website, the Company has to place certain restrictions on the same in order to meet its business, legal and contractual obligations. Return, refunds or cancellations may also vary from brand to brand, in which case each such good sold there under will have specific guidelines which will determine the terms and conditions related to return, refunds or cancellations (the “Guidelines”). In each such case, the Guidelines shall prevail over this Policy and it is important for you to acquaint yourself with the applicable Guidelines while making a purchase on the Website.




NOTE: IN CASE OF ANY FAULTY DELIVERY COMPLAINT FOR RETURN OR REFUND(E.I: IF PRODUCT GOT STOLEN FROM THE PACKAGE, IF RECEIVED DAMAGED PRODUCT , RECEIVED EMPTY PACKAGE) YOU MUST HAVE TO PROVIDE US THE UNBOXING VIDEO OF THE PACKAGE FOR YOUR QUERY TO BE ENTERTAINED BY OUR COSTUMER CARE, WITHOUT VIDEO NO COMPLAINT WOULD BE ENTERTAINED.